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Sr. Experience Analyst – Full time – Detroit, MI, US

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Job Description
The Job Connections Project is a non-profit company that advertises open positions for other companies. Please read the hiring company's job ad below, then click 'Continue'.

Sr. Experience Analyst - Full time - Detroit, MI

GENERAL SUMMARY:

The Senior Analyst – Experience Analytics will listen to customers by translating data into strategic insights that improve experience across the end-to-end customer journey. This role will perform fascinating and complex project work that supports the Experience Insights and Analytics team. Your skills will be used to develop dashboards using multiple data sources, create insightful reports that illuminate the patient journey, and guide strategic improvement efforts. The senior analyst will also conduct routine training of division team members to ensure measurement needs are met. The analyst thrives working independently and enjoys using data to effectively tell our patient journey story to help colleagues make informed strategy decisions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Develop metrics that truly impact the hiring company customers' loyalty.
  • Create scalable, innovative approaches to extract, manage, and analyze data from customers.
  • Connect analytics with overarching business questions and understand the link between brand strategy and analytic insights.
  • Design and deliver meaningful dashboards.
  • Partner with IT and external agencies to develop an efficient process for reporting and analytics.
  • Create monthly reports that include multiple data sources, prepare recommendations, and monitor the effectiveness of recommendations post-implementation.
  • Lead projects for experience insights and analytics initiatives.
  • Lead the design and implementation of complex surveys using advanced survey tools, ensuring data accuracy and alignment with strategic goals.
  • Oversee the design and development of comprehensive surveys utilizing advanced survey tools, ensuring precise data collection and alignment with project goals.
  • Responsible for data management from various sources; including warehousing survey responses and handling provider and location listings.
  • Monitor website tracking tools, making sure customer data is updated regularly.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Highly analytical and able to tell a story with data.
  • Excellent verbal and written communications skills when working with cross-functional teammates.
  • Enjoy working collaboratively with a variety of co-workers, ranging from directors to doctors.
  • Understand large datasets and be comfortable analyzing according to organizational goals.
  • Knowledge of visualization in PowerBI, Tableau, PowerPivot, Excel, Web Analytics and Google Analytics, Looker Studio.
  • Self-directed and organized with strong attention to detail.
  • Proficiency in visualization tools and SQL.

SKILLS PREFERRED:

  • Deep understanding of web-related behaviors and trends and ability to optimize for these.
  • Knowledge of surveying methodology.
  • Database concepts knowledge.
  • Solid understanding of the sales and marketing funnel to drive effective content generation throughout the sales process.
  • Project management experience with a focus on cross-functional workgroups.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor’s degree, required. Master’s degree, preferred.
  • 3-5 years of experience in data analytics, required.
  • Minimum of 2 years leading complex projects (e.g., cross-functional workgroups), required.


Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role.


Don't meet every single requirement? Most companies routinely hire individuals who lack some of the stated required skills. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role.


Don't meet every single requirement? Most companies routinely hire individuals who lack some of the stated required skills. Studies have shown that women are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role.

Tip from the Job Connections Project:

Don't meet every single requirement? Most companies routinely hire individuals who lack some of the stated required skills. Studies have shown that women are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

The hiring company partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, the hiring company's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, the hiring company is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer the hiring company is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

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If you filled out the survey, you have participated in a research study conducted by researchers at the University of California San Diego. We would like to give you more details about the study you just participated in and explain what we were trying to study. We also want to provide you with information about your rights as a research participant and how we protect you.

This study explored how people’s survey responses changed depending on the language in a job ad. This means that some participants were randomly chosen to see slightly different versions of the job ad. All substantive information about the job remained the same, however when you apply to the actual job on the company’s website be sure to carefully reread the job ad to make sure you understand clearly what the job entails.

It was necessary to perform the study in this order and tell you after you saw the job ad and filled out the survey so that we didn’t influence your responses. If we told everyone the purpose of the study and what we predict, then their reactions would not be a good indication of how they would react in everyday situations. As you may know, this is not uncommon when doing research. Scientific methods sometimes require that participants not be given complete information about the research until after the study is completed. If other people knew the true purpose of the study, it might affect how they behave/answer questions, so we are asking you not to share the information we just discussed with other people looking for jobs.

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This study is run by University of California San Diego (UCSD) PhD candidates Tanner Eastmond and Amanda Bonheur, and UCSD Professor Itzik Fadlon. Amanda and Tanner are both UCSD employees and co-founders of the Job Connections Project. This means that the non-profit will know who participates in the research. Participation or non-participation will not affect the services provided to you by the Job Connections Project.

Now that the study has been explained, you have the right to ask the investigators not to use your data. If you would like your data removed from the study please check this box:

If you checked the box above, your data will never be shared with the researchers. If you have questions about how your data is used by the non-profit, separate from the study, please see the company’s Privacy Policy. If you have additional questions, you can contact the Job Connections Project directly at info@jobconnectionsproject.org. Since your survey responses are not linked to your name or email, please include your unique survey ID code in your email.

If you have any other questions or comments about anything you did today you can get in touch with the Job Connections Project team at info@jobconnectionsproject.org or the researchers at teastmon@ucsd.edu or abonheur@ucsd.edu. You can also ask research related questions to the UCSD Human Research Protections Program at 858-246-HRPP (858-246-4777). This research project’s reference number is #806291.

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